General Questions
What is Provoque Labs?
Provoque Labs is a software company that develops WordPress plugins for bookings and scheduling. We offer BookingPilot for vacation rental bookings and SchedulePilot for appointment scheduling.
Do your plugins require WooCommerce?
No, our plugins work standalone without WooCommerce. They handle booking requests and scheduling independently. You can arrange payments directly with your customers via bank transfer, PayPal, or any method you prefer.
What is the difference between BookingPilot and SchedulePilot?
BookingPilot is designed for accommodation bookings (vacation rentals, B&Bs, hotels). It focuses on date ranges, availability calendars, and iCal synchronization with platforms like Airbnb.
SchedulePilot is designed for appointment scheduling (salons, consultants, services). It focuses on time slots, service durations, and staff availability.
Pricing & Licensing
How does the license work?
Each Pro license is valid for 1 year and covers 1 website. During this period, you receive all updates and priority support. After the year, your plugin continues to work, but you will not receive new updates until you renew.
Can I use one license on multiple sites?
No, each Pro license is valid for 1 website. If you manage multiple sites, you will need a license for each one.
Is there a money-back guarantee?
Yes, we offer a 14-day money-back guarantee. If our plugins do not meet your needs, contact us for a full refund.
Can I upgrade from Free to Pro?
Yes, you can start with the free version and upgrade anytime. All your existing data and settings will be preserved.
Technical Questions
What are the system requirements?
Our plugins require WordPress 5.8 or higher and PHP 7.4 or higher. They work with any standard WordPress theme.
Will your plugins slow down my website?
No, our plugins are built with performance in mind. They only load assets on pages where they are used and are optimized for speed.
Are your plugins GDPR compliant?
Yes, all our plugins include GDPR-compliant features including consent management, data export, and configurable data retention policies.
Support
How do I get support?
Free users can use the WordPress.org support forums. Pro users receive priority email support at support@provoquelabs.com.
What is the response time for support?
We aim to respond to all support requests within 24-48 hours. Pro users receive priority response.